FAQ

No, no special IT skills are required to use our services. Our solutions are designed to be easy and intuitive to use, even without any technical knowledge. Our team of experts takes care of the technical setup, operation and ongoing support. Of course, we are always available to advise you and explain all steps in a clear and transparent manner.

If you already have IT expertise, you can of course flexibly expand or customise our services to suit your needs.

In most cases, yes. Professional cloud infrastructures offer a significantly higher level of security than locally operated servers. These include modern firewalls, regular security updates, encrypted data transmission and redundant systems.
At Servermeile GmbH, we rely on proven security standards and continuously monitor your systems in order to identify and minimise risks at an early stage.

Our systems are designed to be redundant, so that failures of individual components generally have no impact on operations.
However, should a malfunction occur, our monitoring system will immediately spring into action and our technical team will take care of the problem without delay. The aim is to keep downtime to a minimum and to make your services fully available again as quickly as possible.

Yes, at any time. Our solutions are flexible and grow with your requirements. Whether you need more computing power, additional storage space or further services, adjustments can be made quickly and easily without you having to invest in new hardware.

Very quickly. Our support team is available to answer your questions or help you with any problems.
Through continuous monitoring, we can even detect many faults before they become noticeable. Depending on your service package, we offer fast response times and personal contact persons to ensure that you receive excellent support at all times.

Cloud solutions are often more cost-effective in the long term than having your own servers, as there are no high investment costs for hardware, maintenance and electricity. Instead, you only pay for the resources you actually need.
With Servermeile GmbH, you get transparent, predictable costs and the flexibility to adapt your IT to new requirements at any time.

• Servers for ERP, CRM, specialist applications and databases
• Webshops, portals and web applications with peak loads
• Remote work and home office access via VPN
• Test and development environments
• Disaster recovery environments for emergencies

You can find practical cloud offerings from Servermeile GmbH at Cloud Servers & Services and in the Infrastructure Configurator .

• No large initial investment in server hardware
• Rapid provisioning of new systems in hours or days
• Flexible scaling of CPU, RAM and storage
• Higher reliability thanks to professional data centres
• Integrated security and backup options

Learn more about the advantages of Servermeile GmbH's highly available cloud servers: Cloud service overview and NTT Berlin data centre .

• IaaS - Infrastructure as a Service (virtual servers, storage, networks)
• PaaS - Platform as a Service (e.g. databases, container platforms)
• SaaS - Software as a Service (ready-to-use applications in the browser)

• CPU, RAM and storage per virtual server
• Network (traffic, VPN, dedicated lines if applicable)
• Software licences (e.g. Windows Server, databases)
• Managed services (firewall management, monitoring, backups, patch management)

• Performance even with security features enabled
• Scope of security modules (IPS, URL filter, DNS security, sandbox, etc.)
• Good management and reporting
• Integration into site networking and cloud environments

• Intrusion prevention (IPS)
• Application and user control
• VPN endpoints for locations and home offices
• Detailed logging and reporting

• Vulnerability scans and manufacturer advisories
• Consistent patch management
• System hardening and minimising the attack surface
• Intrusion prevention in firewalls as an additional layer of protection

Servermeile GmbH provides support in this area with security audits, firewall reviews and pentests.

• Ransomware and other malware
• Phishing and business email compromise (BEC)
• Exploiting vulnerabilities in servers, VPN gateways and web applications
• DDoS attacks on internet connections and services
• Insider threats and misconfigurations

• Suddenly slow or unstable systems
• Unexplained high CPU or network usage
• Pop-ups, strange programmes or unknown processes
• Encrypted files or ransom demands
• Warnings from virus scanners, firewalls or EDR solutions

• Perimeter protection with next-generation firewalls and DDoS protection
• Strong authentication and clean rights management
• Endpoint security (antivirus, EDR/XDR, hardening)
• Regular updates, patches and security reviews
• Backups and tested recovery processes
• Monitoring by NOC/SOC and awareness training